Visonic Amber Emergency Response Kit Recall [Canada]

Canada CFIA RecallCanada/Ottawa: Visonic recalls some Visonic Amber SelectX and Amber Select Personal Emergency Response System Kits due to remote pendant battery signal failure hazard. HCSC: http://ht.ly/pAaiE

Direct link: http://www.healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2013/35833r-eng.php

Additional information:2509 - VisonicAmberResponseKits
This recall involves the Visonic Amber SelectX and Visonic Select Personal Emergency System Kits. The recalled product enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station (generally connected to a phone line), a power supply and backup battery.

As pictured at right, Base Stations are white, rectangular and measure about 23 centimeters (about 9″) wide by 18 centimeters (about 7″) deep by 5 centimeters (about 2″) high with emergency, call and check buttons. Each unit has an external label on the back of the base station, with the product name and serial number.

The  Visonic Amber SelectX models subject to this recall include the following:

  • Catalogue number 0-100729 and serial numbers 2508 047097 through 3013 079614, with manufacture dates from June 2008 through July 2013, and
  • Catalogue number 0-101050 and serial numbers 5110 026788 through 2413 260976, with manufacture dates from December 2010 through June 2013.

The affected Visonic Amber Select models  subject to this recall include the following:

  • Catalogue number 0-101033 and serial numbers 3908 022692 through 4408 018942, with manufacture dates from September 2008 through October 2008, and
  • Catalogue number 0-100280 and serial numbers 0608 005128 through 0608 005229, with manufacture dates from September 2008 through September 2008.

The first four digits in the serial number disclose manufacture dates in WWYY format. The first two digits are week of manufacturer and the second two numbers are the year of manufacture. For example serial number 2308 600299 indicates a manufacturing date of the 23rd week of 2008 or roughly June 2008. Each unit has an external label on the back of the base station, with the product name and serial number.

According to the HCSC, only Amber SelectX or Select Base Stations that are placed in Common Area Mode by a professionally trained PERS system installer and are used without additional base stations, are included in the recall. The firm has received one report of a pendant that failed to operate due to a low battery undetected by the base station in Common Area Mode.

Please note: the US Consumer Product Safety Commission (“CPSC”) has also recalled this product. To see this recall, please search for “Visonic” or “Recalls Direct RIN: 2013-2509” using the Search Box at the top of this page.

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HCSC recall number: RA_35833
Recalls Direct RIN: 2013-2589
About the Recalls Direct service: http://wp.me/P2bVty-2
Visit the Living Safely site: http://www.LivingSafely.org/
E. & O. E.

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Visonic Amber Emergency Response Kit Recall [US]

US CPSC RecallUS/Washington: Visonic recalls some Amber Personal Emergency Response System Kits due to remote pendant battery signal failure hazard. CPSC: http://1.usa.gov/17ZLMze

Direct link: http://www.cpsc.gov/en/Recalls/2013/Visonic-Recalls-Amber-Personal-Emergency-Response-System-Kits/

Additional information:2509 - VisonicAmberResponseKits
The US Consumer Product Safety Commission (“CPSC”) reports the recalled Visonic Amber Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance.

An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 9-inches wide by 7-inches deep by 2-inches high with emergency, call and check buttons.

The emergency button is red on the Classic model and grey on the SelectX model. Recalled Classic models have catalog number “0-7425” and serial numbers of “0408044281” through “4410052723”. The first four digits of the serial number are manufacture dates from January 2008 through August 2010 in the “WWYY” format. Recalled SelectX models have the catalog number of “0-100729” and serial numbers of “2308600299” through “3013079617”. The first four digits represent manufacture dates June 2008 through July 2013 in WWYY format. The first two digits are week of manufacturer and the second two numbers are the year of manufacture. For example serial number “2308 600299” indicates a manufacturing date of the 23rd week of 2008 or roughly June 2008.

Each unit has an external label on the back of the base station, with the product name and serial number. Only Amber Classic or SelectX base stations that are placed in Common Area Mode by a professionally trained PERS system installer and are used without additional base stations, are included in the recall.

According to the CPSC, a single Amber Base station set to “Common Area Mode” will not detect a low battery or dead battery warning signal from the remote pendant that notifies the end user or system administrator to replace the pendant battery. The firm has received one report of a pendant that failed to operate due to a low battery undetected by the base station in Common Area Mode.

Please note: this product has also been recalled by Health Canada. To see this recall, please search for “Visonic” or “Recalls Direct RIN: 2013-2589” using the Search Box at the top of this page.

___________________________________________________________

CPSC recall number: 13-280
Recalls Direct RIN: 2013-2509
About the Recalls Direct service: http://wp.me/P2bVty-2
Visit the Living Safely site: http://www.LivingSafely.org/
E. & O. E.

☞ Want to share this recall with family, friends or work colleagues? Simply use the “Share this” options directly below.
☞ Appreciate this recall notification? Just click on the “Like” button below.

 

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