Product Recall: Jacuzzi Hot Tubs & Sundance Spas

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US/Bethesda & Canada/Ottawa: Sundance Spas, Inc., also operating as Jacuzzi Hot Tubs, a Chino, California establishment, recalls an estimated total 29,100 of Jacuzzi branded J-200, J-300, J-400 and J-500 Hot Tubs and Sundance branded Sundance Spas 680, 780, 880 and 980 Series Spas (approximately 23,700 in the US and approximately 5,400 in Canada) from the American and Canadian marketplaces due to Temperature Sensor malfunction consequential risks of burns, scalds, smoke inhalation, respiratory failure, cardiac system collapse and/or property damage.

CPSC: https://bit.ly/3Iw60NM; HCSC: https://bit.ly/3Qs3zhs

Direct US link: https://www.cpsc.gov/Recalls/2023/Sundance-Spas-Recalls-Jacuzzi-and-Sundance-Spas-Brand-Hot-Tubs-Due-to-Injury-and-Thermal-Burn-Hazards

Direct Canada link: https://recalls-rappels.canada.ca/en/alert-recall/sundance-spas-and-jacuzzi-hot-tubs-recalled-due-burn-hazard

Additional information:
The US Consumer Product Safety Commission (“CPSC”) reports this recall involves certain Jacuzzi Hot Tubs and Sundance Spas marketed, sold and delivered in the United States and Canada, as follows:

• Jacuzzi J-200, J-300, J-400 and J-500 Collection Hot Tubs and Sundance Spas 680, 780, 880 and 980 Series Spas. The model number and serial number can be found engraved into a silver plate in the Equipment Bay of the Hot Tub. The serial number can be entered into the recall links pages https://www.sundancespas.com/en-us/recall.html or https://www.jacuzzi.com/en-us/recall.html to identify specific Hot Tubs with the recalled Sensor.

Please consult the photograph above for details of the product’s design and retail presentation. Additional images of the recalled Hot Tubs and Spas can be found on the Web site above.

==> No barcodes, UPCs, item numbers, best-before date codes, manufacturing date codes, production dates, expiry dates, regulatory approval designations, registration numbers, agency approval designations or other identification numbers were listed with this recall notification.

According to the CPSC, the Temperature Sensor can relay incorrect water temperatures and cause the water to be hotter than the set temperature. If this defect occurs, it poses risks of heat injury including Heat Stroke and thermal burn hazards to those who utilize the product in a reasonable manner expected with its intended design and anticipated use.

In this case, this recall was initiated when it was discovered that the Temperature Sensor can relay incorrect water temperatures and cause the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards.

As of December 9, 2022, the company had received 185 reports of inaccurate temperature readings, twenty-six 26 of which were in Canada. The company had received no reports of injuries.

Proposed Remedy:
If you believe you have purchased or have in your possession any of the recalled Jacuzzi branded J-200, J-300, J-400 and J-500 Collection Hot Tubs and Sundance Spas branded 680, 780, 880 and 980 Series Spas, please use an accurate external thermometer to confirm the water temperature prior to using the Hot Tub until the Hot Tub is confirmed not to have the recalled Temperature Sensor. For Hot Tubs with the affected Temperature Sensor, please contact an Authorized Dealer to schedule a free repair to replace the Sensor.

Please note: this is a joint recall from the US Consumer Product Safety Commission (“CPSC”) and Health Canada (“HCSC”).

==> If you have a medical emergency, please contact 9-1-1, your closest hospital or emergency center equipped to properly treat poisonings.

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If you have any questions about this recall notification, please contact Sundance Spas toll-free at 1-800-549-1502 from 7:00 AM to 4:00 PM, Pacific Standard Time (“PST”), Monday to Friday. Alternatively, you can e-mail Sundance at TempSensor@jacuzzi.com for Jacuzzi brands and TempSensor@sundancespas.com for Sundance Spas brands.

You can also visit Sundance Spas online at https://www.sundancespas.com/en-us/recall.html or https://www.sundancespas.com and click on the “Recall Information” link at the bottom of the page for more information. You can also reach Jacuzzi online at https://www.jacuzzi.com/en-us/recall.html or https://www.jacuzzi.com and click on the “Recall Information” link at the bottom of the page for more information.

==> To see other recalls and notifications caused by suspected faulty and/or dangerous hot tubs and spas, please search for “hot tubs” or “spa” as appropriate using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Burn or Scald hazards, please search for “burn” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Cardiac Arrest and/or Cardiac Failure hazards, please search for “heart” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Fire hazards, please search for “fire” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Respiratory Arrest and/or Respiratory Failure hazards, please search for “respiratory” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Smoke Inhalation hazards, please search for “smoke” using the Search Box at the top of this page.

French/Français for the Canadian release:
You can also read about this recall in French here (“Santé Canada”):
https://recalls-rappels.canada.ca/fr/avis-rappel/spas-sundance-et-jacuzzi-rappeles-en-raison-risque-brulure

Vous pouvez également lire ce rappel en français ici (“Santé Canada”):
https://recalls-rappels.canada.ca/fr/avis-rappel/spas-sundance-et-jacuzzi-rappeles-en-raison-risque-brulure

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More information about this recall:
CPSC recall number: RA-72206
HCSC ID number: RA-72206
Recalls Direct RIN: 16644-2023
Want to read more about this recall?
==> Please click on the links above to visit the originating site.
Want to read more about other recalls?
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General information:
More recalls? Back to the main Recalls Direct page:
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About the Recalls Direct service:
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Visit the Living Safely site:
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Report an unsafe product you purchased in the United States [external: new window opens]:
==> https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx
Search for a recalled product on the US CPSC Web site [external: new window opens]:
==> https://www.cpsc.gov/Recalls/

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