Verizon Wireless Ellipsis Jetpack Mobile Hotspot Recall [US]


Verizon Wireless Ellipsis Jetpack Mobile Hotspot Recall [US]

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US FlagUS/Washington: Cellco Partnership, doing business as Verizon Wireless, a Basking Ridge, New Jersey establishment, recalls an estimated 2.5 million Ellipsis Jetpack Mobile Hotspots from the American marketplace due to suspected Ellipsis Jetpack Mobile Hotspots Imported by Franklin Wireless due to overheating dangers and consequential risks of burns, scalds, smoke inhalation and/or respiratory failure, cardiac system collapse and/or property damage.

CPSC: http://ht.ly/9HGz30rG5l4

Direct link: https://www.cpsc.gov/Recalls/2021/Verizon-Recalls-2-5-Million-Ellipsis-Jetpack-Mobile-Hotspots-Imported-by-Franklin-Wireless-Due-to-Fire-and-Burn-Hazards

Additional information:
The US Consumer Product Safety Commission (“CPSC”) reports this recall involves certain Ellipsis Jetpack Mobile Hotspot devices imported by Franklin Wireless Corp. and sold by Verizon Wireless, as follows:

  • The recalled Ellipsis Jetpack Mobile Hotspot devices are dark navy plastic oval devices that are about 3.5 inches wide and 2.25 inches tall. The brand “Verizon” is printed below the digital display window on the front of the device. The Charger provided with the recalled Jetpacks has a sticker on the wire that states: “Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030”. The recalled Jetpack Mobile Hotspots were marketed, sold and delivered in the United States.

Please consult the photograph above for details of the product’s design and retail presentation. One (1) additional image of the recalled Jetpack Mobile Hotspots can be found on the Web site listed above.

==> No barcodes, UPCs, NDCs, DINs, item numbers, best-before date codes, manufacturing date codes, production dates, expiry dates, regulatory approval designations, registration numbers, agency approval designations or other identification numbers were listed with this recall notification.

According to the CPSC, the Lithium Ion battery in the Hotspots can overheat, posing fire and burn hazards to the health of people who utilize the product in a reasonable manner expected with its intended design and anticipated use. Verizon has received fifteen (15) reports of devices overheating, including six (6) reports of fire damage to bedding or flooring and two (2) reports of minor burn injuries.

If you believe you have purchased or have in your possession any of the recalled Ellipsis Jetpack Mobile Hotspot devices, please do not use them. Instead, kindly reduce fire and burns hazard by turning the unit off, unplugging it from its power source and storing in a place away from children, on top a hard surface with adequate ventilation around the unit and away from combustibles until it can be properly returned to Verizon.

Verizon reports you should not use the recalled Jetpack Mobile Hotspots. If, however, you must use the product for Internet access before a repair/exchange is completed, Verizon suggests the following steps:

  1. Turn the recalled Hotspot “on” and plug it in to allow the Hotspot to receive two over-the-air automatic software updates that:
    1. enable the device’s identifying number to be viewed on its scrolling screen and
    2. prevent the device from charging while the device is plugged in and powered on.
  2. After the software update is applied, owners should:
    1. leave the device powered on while it is plugged in, and
    2. when not in use, the device should be turned off, unplugged from its power source, and securely stored.

==> You should use the company’s contact information (posted below) to receive a replacement Jetpack Mobile Hotspot free of charge and a return envelope to return the Ellipsis to Verizon for safe disposal.

Please note: schools that provided the recalled Ellipsis Jetpack to students have been contacted by Verizon with instructions on receiving replacement devices free of charge and mailing packages to return the recalled Ellipsis Jetpacks to Verizon for safe disposal. Parents whose children received the recalled Ellipsis Jetpack from their schools should contact their school for instructions on how to receive a free replacement device and return their recalled Ellipsis Jetpacks.

==> If you have a medical emergency, please contact 9-1-1, your closest hospital or emergency center equipped to properly burns, smoke inhalation and/or respiratory collapse.

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US Centers for Disease Control and Prevention Coronavirus Tips___________________________________________________________

If you have any further questions, comments or complaints about this recall, please contact the Verizon Customer Service toll-free at 1-855-205-2627 during from 7:00 AM to 10:00 PM Eastern Standard Time, Monday to Friday. You can also reach the company on the Web at http://www.EllipsisJetpackRecall.expertinquiry.com or http://www.verizon.com and click on the “Recalls” on the bottom of the page for more information

==> To see other recalls and notifications relating to Burn or Scald hazards, please search for “burn” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Fire hazards, please search for “fire” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Smoke Inhalation hazards, please search for “smoke” using the Search Box at the top of this page.

==> To see other recalls and notifications for products manufactured, marketed and/or sold by Cellco Partnership, please search for “Cellco” using the Search Box at the top of this page.

==> To see other recalls and notifications for products manufactured, marketed and/or sold by Verizon Wireless, please search for “Verizon” using the Search Box at the top of this page.

==> To see other recalls and notifications for products manufactured, marketed and/or sold by Franklin Wireless Corp., please search for “Franklin” using the Search Box at the top of this page.

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More information about this recall:
CPSC recall number: 21-106
Recalls Direct RIN: 14372-2021
Want to read more about this recall?
==> Please click on the links above to visit the originating site.
Want to read more about other recalls?
==> Please click on the links below.

General information:
More recalls? Back to the main Recalls Direct page:
==> http://www.RecallsDirect.com/
About the Recalls Direct service:
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Visit the Living Safely site:
==> http://www.LivingSafely.org/
Report an unsafe product you purchased in the US [external: new window opens]:
==> https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx
Search for a recalled product on the US CPSC Web site [external: new window opens]:
==> http://www.saferproducts.gov/Search/default.aspx

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