WHILL Personal Electric Scooter Recall [US]


WHILL Personal Electric Scooter Recall [US]

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US FlagUS/Washington: WHILL, Inc. (USA), a San Mateo, California establishment, recalls an estimated 1,160 WHILL Personal Electric Vehicles from the American marketplace due to suspected loss of vehicle control and consequential risks of vehicle crash, bone fracture, concussion and laceration, all serious safety hazards.

CPSC: http://ht.ly/r24330r9a5a

Direct link: https://www.cpsc.gov/Recalls/2020/WHILL-Recalls-WHILL-Personal-Electric-Vehicles-Due-to-Crash-and-Injury-Hazards

Additional information:
The US Consumer Product Safety Commission (“CPSC”) reports this recall involves certain WHILL model Ci Electric Scooters, as follows:

  • The recalled Electric Scooters are personal mobility devices that are by a lithium ion battery and are occupant-controlled and motorized. The serial numbers of the recalled Scooters range from C_1711188_US to C_1909011_US while the “WHILL” brand and “Model Ci” can be found printed on the battery compartment. Each of the Electric Scooters has one (1) driver’s seat, a platform and four (4) wheels. The Chairs are black and the arm covers come in white, red, blue or black colors.

Please consult the photograph above for details of the product’s packaging, design and retail presentation. Additional images of the recalled Electric Scooters can be found on the Web site listed above.

==> No barcodes, UPCs, DINs, item numbers, best-before date codes, manufacturing date codes, production dates, expiry dates, regulatory approval designations, registration numbers, agency approval designations or other identification numbers were listed with this recall notification.

According to the CPSC, the Control Pads on the recalled Personal Electric Scooters can malfunction. If this defect occurs, it cause cause the vehicle’s power to turn on/off and/or its speed to increase/decrease, posing crash and injury hazards. As of press time, the company reports there have been fifteen (15) reports of device malfunctions when operators have utilized the product in a reasonable manner expected with its intended use. No injuries have been reported.

If you believe you have purchased or have in your possession any of the recalled Electric Scooters, please do not use them. Instead, kindly contact WHILL for a free replacement control pad.

==> If you have a medical emergency, please contact 9-1-1, your closest hospital or emergency center equipped to properly treat falls, concussion, bone fracture and/or lacerations.

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US Centers for Disease Control and Prevention Coronavirus Tips___________________________________________________________

If you have any further questions, comments or complaints about this recall, please contact WHILL Customer Service toll-free at 1-844-699-4455 during normal business hours Pacific Standard Time, Monday to Friday and from 9:00 AM to 5:00 PM PST. You can also reach the company on the Web at https://whill.us/ and click on the “Contact” link and then on “Support” for more information or by e-mail at na.team@whill.inc.

==> To see other recalls and notifications caused by suspected faulty and/or dangerous WHILL branded Personal Electric Vehicles, please search for “scooters” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Bone Fracture hazards, please search for “fracture” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Concussion hazards, please search for “concussion” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Fall hazards, please search for “fall” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Fire hazards, please search for “fire” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Laceration hazards, please search for “laceration” using the Search Box at the top of this page.

==> To see other recalls and notifications relating products and vehicles manufactured, marketed and/or sold by WHILL, Inc, please search for “WHILL” using the Search Box at the top of this page.

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More information about this recall:
CPSC recall number: 20-177
Recalls Direct RIN: 13496-2020
Want to read more about this recall?
==> Please click on the links above to visit the originating site.
Want to read more about other recalls?
==> Please click on the links below.

General information:
More recalls? Back to the main Recalls Direct page:
==> http://www.RecallsDirect.com/
About the Recalls Direct service:
==> http://wp.me/P2bVty-2
Visit the Living Safely site:
==> http://www.LivingSafely.org/
Report an unsafe product you purchased in the United States [external: new window opens]:
==> https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx
Search for a recalled product on the US CPSC Web site [external: new window opens]:
==> https://www.cpsc.gov/Recalls/

We welcome your feedback:
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E. & O. E.

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