Inogen One G3 Oxygen Concentrator Recall [Australia]

Australia FlagAustralia/Canberra: Logo - Air Liquide Healthcare Pty LtdAir Liquide Healthcare Pty Ltd, a Melbourne, Victoria establishment, recalls certain batch/lots of Inogen One G3 Concentrator Portable Lightweight Medical Oxygen Machines from the Australian marketplace due to suspected operational failure and consequential risk of oxygen supply loss, asphyxiation and death, all serious health and safety hazards.


Direct link:

Additional information:
The Australian Competition & Consumer Commission (“ACCC”) reports the following At Home Oxygen Equipment products are subject to this recall:

  • Inogen One G3 Concentrator Portable Lightweight Medical Oxygen Machines, sold with part numbers 19252750, 19252534, 19285707, 19285618, 19285718, 19285621, 19285334, 19252739, 19285727, 19284756, 19252747, 19285626, 19285728, 19252726, 19284685, 19282715, 19285619 or 19252733 and an ARTG designation of 225950

==> No barcodes, UPCs, APNs or other identification numbers were listed with this recall notification.

According to the ACCC, when connected to a fully charged 8-cell battery as its only power source, an operating condition may cause an abrupt shut down of the Inogen One G3 Portable Oxygen Concentrator (“POC”). If no action is taken, the POC may become unresponsive for up to one (1) minute, after which it will behave as though a battery was just connected with a standard flash screen on display. The POC will then be ready for another startup. If powered on again, this cycle may need to be repeated until the 8-cell battery has been adequately discharged allowing the POC to operate as normal.

If this defect occurs, it poses a risk of interruption to the supply of Oxygen to users, which in turn, may lead to health complications for those who depend on Oxygen to breathe or to supplement their Oxygen intake due to various cardiovascular and/or pulmonary conditions and may worsen these pre-existing conditions including contributing to serious complications and/or end-of-life events.

Customers are advised that arrangements will be made for the Portable Oxygen Concentrators to be repaired and/or replaced. An Air Liquide Healthcare representative will contact customers via phone to initiate the replacement POC, and collect the recalled concentrator.

==> If you have a medical emergency, please contact 0-0-0, your closest hospital or emergency centre equipped to properly treat Asphyxiation.

==> To see other recalls and notifications caused by suspected faulty and/or dangerous Personal Oxygen Concentrators, please search for “oxygen” or more generically, “medical equipment” using the Search Box at the top of this page.

If you have any further questions, comments or complaints about this recall notification, please contact Air Liquide Healthcare Customer Service Centre on 1300 360 202 during normal business hours, Australian Eastern Standard Time, Monday to Friday.

==> To see other recalls and notifications concerning products that pose an Asphyxiation hazard, please search for “asphyxiation” using the Search Box at the top of this page.

==> To see other recalls and notifications for products manufactured, marketed and/or sold by Air Liquide Healthcare Pty Ltd, please search for “Air Liquide” using the Search Box at the top of this page.

==> To see other recalls and notifications for products manufactured, marketed and/or sold under the Inogen One brand, please search for “Inogen One” using the Search Box at the top of this page.


More information about this recall:
ACCC PRA number: 2020/18229
Recalls Direct RIN: 12749-2020
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General information:
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