VIVO Mount-Play5 Speaker Wall Mount Recall [Canada]


VIVO Mount-Play5 Speaker Wall Mount Recall [Canada]

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Canada FlagCanada/Ottawa: VIVO, a Goodfield, Illinois establishment, recalls an estimated 170 VIVO branded Mount-Play5 Speaker Wall Mounts due to suspected component loosening and consequential falls, injury and/or property damage, all serious safety hazards.

HCSC: http://ht.ly/eIdZ30pjoek

Direct link: https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2019/70607r-eng.php

Additional information:
Health Canada/Santé Canada (“HCSC”) reports this recall involves certain VIVO branded Mount-Play5 Speaker Wall Mounts designed to secure the Sonos Play 5 Speakers to the wall or any solid surface.

  • The black or white (pictured) Speaker Wall Mounts are made of steel and allow the Speakers to tilt and swivel. They measure approximately 22 centimeters (~8 inches) tall by 13 cm (~5 inches) wide.

Please consult the photograph above for details of the product’s design and retail presentation. One (1) additional image of the recalled VIVO branded Mount-Play5 Speaker Wall Mounts can be found on the Web site above.

==> No barcodes, UPCs, item numbers or other identification numbers were listed with this recall notification.

According to Health Canada, the “ledge” on the front of the recalled Speaker Wall Mounts can loosen, allowing both the ledge and the Speakers to fall. If this defect occurs, it poses an injury hazard to people underneath or nearby the device.

As of July 24, 2019 VIVO has received no reports of incidents or injury in Canada. In the United States, however, Vivo has received three (3) reports of Speaker Mounts breaking and speakers falling to the floor with no reports of injury.

If you believe you have purchased or have in your possession any of the recalled Speaker Wall Mounts, please do not use them. Instead, kindly contact VIVO to receive a free repair kit and instructions, a replacement Wall Mount or authorization to return the Wall Mount for a full refund.

If you have any questions about this recall, please contact VIVO toll-free at 1-800-371-5654 from 7:00 AM to 7:00 PM Central Time, Monday to Friday and from 9:00 AM to 5:00 PM EST on Saturday and Sunday, on the Web at https://www.vivo-us.com/pages/support or by e-mail at help@vivo-us.com.

Please note: the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

==> To see other recalls and notifications caused by suspected faulty and/or dangerous Speaker Wall Mounts, please search for “speaker” or more generically, “electronics” using the Search Box at the top of this page.

==> To see all recalls and notifications relating to Fall hazards, please search for “fall” using the Search Box at the top of this page.

==> To see all recalls and notifications relating to Injury hazards, please search for “injury” using the Search Box at the top of this page.

==> To see other recalls and notifications for products manufactured, marketed and/or sold by VIVO, please search for “VIVO” using the Search Box at the top of this page.

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More information about this recall:
HCSC ID number: RA-70607
Recalls Direct RIN: 11880-2019
Want to read more about this recall?
==> Please click on the links above to visit the originating site.
Want to read more about other recalls?
==> Please click on the links below.

General information:
More recalls? Back to the main Recalls Direct page:
==> http://www.RecallsDirect.com/
About the Recalls Direct service:
==> http://wp.me/P2bVty-2
Visit the Living Safely site:
==> http://www.LivingSafely.org/
Report an unsafe product you purchased in Canada [external: new window opens]:
==> http://www.hc-sc.gc.ca/cps-spc/advisories-avis/incident/index-eng.php
Search for a recalled product on the Health Canada Web site [external: new window opens]:
==> http://www.healthycanadians.gc.ca/recall-alert-rappel-avis/index-eng.php

We welcome your feedback:
Want to e-mail or share this recall?
==> Simply use the “Share this” options below.
Is this recall relevant to you? Please let us know!
==> Click on the “Like” button below.
E. & O. E.

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