Navien Tankless Water Heater & Boiler Recall [US]


US FlagUS/Washington: Navien Tankless Water Heater & Boiler Recall [US]Navien Inc., of Irvine, California recalls an estimated 3,400 Navien recalls Tankless Water Heaters and Combination Boilers due to suspected Carbon Monoxide Poisoning, a serious health hazard.

CPSC: http://ht.ly/sajQ30n9FGY

Direct link: https://www.cpsc.gov/Recalls/2019/Navien-Recalls-Tankless-Water-Heaters-and-Boilers-Due-to-Risk-of-Carbon-Monoxide-Poisoning

Additional information:
The US Consumer Product Safety Commission (“CPSC”) reports this recall involves only Navien Condensing Tankless Water Heaters and Combination Boilers with model numbers NPE-180A, NPE-180S and NCB-180E that have been or will be converted from using natural gas to propane gas.

The recalled Water Heaters and Combination Boilers were manufactured between July 9, 2018 through October 14, 2018. The manufacturing date is identified within the serial number. The serial number is printed on a label affixed to the side of the unit and on the product packaging. The first two (2) digits identify the year, the next single digit (1) identifies the month, and the last two (2) digits identify the day. For example, 18709 stands for July 9, 2018. X stands for October.

  • Navien Condensing Tankless Water Heater, sold with a model designation of NPE-180A, serial numbers of 7410x18709xxxx 7410x188xxxxxx 7410x189xxxxxx 7410x18X14xxxx and a UPC of 884954974101
  • Navien Condensing Tankless Water Heater, sold with a model designation of NPE-180S, serial numbers of 7419x18709xxxx 7419x188xxxxxx 7419x189xxxxxx 7419x18X14xxxx and a UPC of 884954974194
  • Navien Condensing Combination Boiler, sold with a model designation of NCB-180E, serial numbers of 6608x18709xxxx 6608x188xxxxxx 6608x189xxxxxx 6608x18X14xxxx and a UPC of 884954966083

Please consult the photograph above for details of the product’s packaging, design and retail presentation. Additional images of the recalled products can be found on the Web site/sites listed above.

==> No barcodes, UPCs, item numbers or other identification numbers were listed with this recall notification.

According to the CPSC, a kit installed on the Tankless Water Heaters and Combination Boilers to convert them from natural gas to propane can cause the unit to produce excessive amounts of Carbon Monoxide, posing a risk of Carbon Monoxide poisoning to consumers.

If you believe you have purchased or have in your possession any of the recalled Tankless Water Heaters and Combination Boilers, please do not use them. Instead, kindly contact Navien for a free replacement conversion kit. If you continue to use any of the recalled Water Heaters and/or Boilers while awaiting repair, please a working Carbon Monoxide alarm installed outside of sleeping areas in the home.

If you have any questions about this recall notification, please contact Navien at 1-800-244-8202 from 8:00 AM to 5:00 PM, Pacific Standard Time, Monday to Friday. Alternatively, you can visit the company’s Web site at https://www.navieninc.com/news for more information or by e-mail at recall@navien.com.

==> To see other recalls and notifications caused by suspected faulty and/or dangerous Water Heaters or Boilers, please search for “heater” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Carbon Monoxide hazards, please search for “carbon monoxide” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to products made, marketed and/or sold by Navien Inc., please search for “Navien” using the Search Box at the top of this page.

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More information about this recall:
CPSC recall number: 19-057
Recalls Direct RIN: 10996-2018
Want to read more about this recall?
==> Please click on the links above to visit the originating site.
Want to read more about other recalls?
==> Please click on the links below.

General information:
More recalls? Back to the main Recalls Direct page:
==> http://www.RecallsDirect.com/
About the Recalls Direct service:
==> http://wp.me/P2bVty-2
Visit the Living Safely site:
==> http://www.LivingSafely.org/
Report an unsafe product you purchased in the United States [external: new window opens]:
==> https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx
Search for a recalled product on the US CPSC Web site [external: new window opens]:
==> https://www.cpsc.gov/Recalls/

We welcome your feedback:
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E. & O. E.

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