Ortovox Avalanche Transceiver Recall [US & Canada]

Canada FlagUS FlagUS/Washington & Canada/Ottawa: Ortovox branded Avalanche Transceiver Recall [US & Canada]Deuter USA, a Longmont, Colorado establishment, recalls an estimated 27,000 of Ortovox branded Avalanche Transceivers due to suspected software malfunction and consequential risk of operational failure, inability to transmit location of lost and/or injured explorers, delays in search and rescue operations and worsening of dangerous and/or life-threatening situations, all serious health and safety hazards.

CPSC: http://ht.ly/bNE930kTSod; HCSC: http://ht.ly/KLzM30kTS3s

Direct US link: https://www.cpsc.gov/Recalls/2018/ORTOVOX-Recalls-Avalanche-Transceivers-Due-to-Loss-of-Emergency-Communications-Capability

Direct Canada link: http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2018/67120r-eng.php

Additional information:
The US Consumer Product Safety Commission (“CPSC”) reports this recall involves certain Ortovox branded Avalanche Transceivers, specifically Model numbers 1137000006 (shown above and sold in a black/blue color scheme), Model number 1137000001 (sold in a black/black color scheme) and Model number 1137000002 (sold in a neon green color scheme).

In general, Avalanche Transceivers are used as a beacon to locate an individual in the event of avalanche burial.

  • In this case, the brand, “Ortovox”, and the generation identification, “3+”, are printed on the top of each Transceiver. Each Transceiver measures approximately five (5) inches long by three (3) inches wide by one (1) inch thick in the closed/transmit position. In the open/receive position, the top half of the Transceiver displays a blue screen with green border that displays an image and distance reading of the buried individual.

All Transceivers manufactured from 2010 through 2018 are included in the recall. The manufacture date is printed inside the battery door on the back of the Transceiver with a Roman numeral representing the quarter of the year and a two digit number referring to the year. For example, a manufacture date designation of “IV/17” represents the fourth quarter of 2017. The year of manufacture in this case would be five years earlier. In this case, therefore, a Transceiver with this designation would have been manufactured in the fourth quarter of 2012.

Please consult the photograph above for details of the product’s design and retail presentation. Additional images of the recalled Transceivers are pictured on the Web site above.

==> No barcodes, UPCs, item numbers or other identification numbers were listed with this recall notification.

According to the CPSC, the recalled Transceivers can fail to work properly due to a software error and fail to transmit the position of survivors of an avalanche, resulting in delayed search and rescue operations in the event of an emergency situation.

If you believe you have purchased or have in your possession any of the recalled Ortovox branded Avalanche Transceivers, please do not use them. Instead, kindly return the product to Ortovox or authorized agent for a free repair, including free shipping.

Please note: this is a joint recall from the US Consumer Product Safety Commission (“CPSC”) and Health Canada (“HCSC”).

If you have any questions about this recall notification, please contact Ortovox toll-free at 1-877-384-9252 from 8:00 AM to 5:00 PM, Mountain Standard Time, Monday to Friday. Alternatively, you can visit the company’s Web site at http://www.ortovox.com and click on the RECALL 3+ link for more information. You can also e-mail the company at ortovox.warranty@deuterusa.com.

==> To see other recalls and notifications caused by suspected faulty and/or dangerous Avalanche Transceivers, please search for “transceivers” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to products made, marketed and/or sold by Ortovox, please search for “Ortovox” using the Search Box at the top of this page.


More information about this recall:
CPSC recall number: 18-185
HCSC ID number: RA-67120
Recalls Direct RIN: 10383-2018
Want to read more about this recall?
==> Please click on the links above to visit the originating site.
Want to read more about other recalls?
==> Please click on the links below.

General information:
More recalls? Back to the main Recalls Direct page:
==> http://www.RecallsDirect.com/
About the Recalls Direct service:
==> http://wp.me/P2bVty-2
Visit the Living Safely site:
==> http://www.LivingSafely.org/
Report an unsafe product you purchased in the United States [external: new window opens]:
==> https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx
Search for a recalled product on the US CPSC Web site [external: new window opens]:
==> https://www.cpsc.gov/Recalls/
Report an unsafe product you purchased in Canada [external: new window opens]:
==> http://www.hc-sc.gc.ca/cps-spc/advisories-avis/incident/index-eng.php
Search for a recalled product on the Health Canada Web site [external: new window opens]:
==> http://www.healthycanadians.gc.ca/recall-alert-rappel-avis/index-eng.php

We welcome your feedback:
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E. & O. E.



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