Panasonic Toughbook Laptop Computer Recall [Australia]


Australia FlagAustralia/Canberra: Panasonic Toughbook Laptop Computer Recall [Australia]Panasonic Australia Pty Ltd, a Macquarie Park, New South Wales establishment, recalls certain models of Panasonic Toughbook Laptop Computers due to suspected software malfunction and battery overheating with consequential risk of fire, burns and property damage, all serious health and safety hazards. ACCC: http://ht.ly/XG2a30kgsAt

Direct link: https://www.productsafety.gov.au/recall/panasonic-australia-pty-ltd-panasonic-toughbook-laptop

Additional information:
The Australian Competition & Consumer Commission (“ACCC”) reports the following Laptop Computers are subject to this recall:

  • Panasonic Toughbook Laptop Computers, CF-AX Series
  • Panasonic Toughbook Laptop Computers, CF-C2 Series
  • Panasonic Toughbook Laptop Computers, CF-SX Series

==> No barcodes, UPCs, APNs or other identification numbers were listed with this recall notification.

Please consult the photograph above for details of the product’s packaging, design and retail presentation.

According to the ACCC, there is a software configuration issue with the battery pack discharge of all three-series of recalled Laptop Computers. The defect, if present, causes the Computer’s battery to potentially overheat. If the battery pack overheats, it may smoke and become a fire hazard.

If you believe you have purchased or have in your possession any of the recalled Laptop Computers, please do not use them. Instead, kindly use the Battery Pack Control Utility in the Laptop to configure the Battery Pack power usage by adjusting the charging Control Utility to “Eco Mode”.

If the Laptop does not have the Battery Pack charging Control Utility then go to the Panasonic website: http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-series to receive more information.

==> Panasonic will release new battery charging configuration software on 12 June 2018 for the Laptops.

If affected by this recall, you should register your details to receive the new software by either calling 1800 700 006, Monday to Friday, 8.30 AM to 5:00 PM AEST, or by visiting http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-series for more information.

==> To see other recalls and notifications caused by suspected faulty and/or dangerous Batteries, please search for “battery” using the Search Box at the top of this page.

==> To see other recalls and notifications caused by suspected faulty and/or dangerous Laptop Computers, please search for “computer” using the Search Box at the top of this page.

==> To see other recalls and notifications concerning products that pose a Fire hazard, please search for “fire” using the Search Box at the top of this page.

==> To see other recalls and notifications for products manufactured, marketed and/or sold by Panasonic Australia Pty, please search for “Panasonic” using the Search Box at the top of this page.

==> To see other recalls and notifications for products manufactured, marketed and/or sold under the Toughbook brand, please search for “Toughbook” using the Search Box at the top of this page.

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More information about this recall:
ACCC PRA number: 2018/16805
Recalls Direct RIN: 10241-2018
Want to read more about this recall?
==> Please click on the links above to visit the originating site.
Want to read more about other recalls?
==> Please click on the links below.

General information:
More recalls? Back to the main Recalls Direct page:
==> http://www.RecallsDirect.com/
About the Recalls Direct service:
==> http://wp.me/P2bVty-2
Visit the Living Safely site:
==> http://www.LivingSafely.org/
Report an unsafe product you purchased in Australia [external: new window opens]:
==> https://www.productsafety.gov.au/contact-us/for-consumers/report-an-unsafe-product
Search for a recalled product on the ACCC Web site [external: new window opens]:
==> http://www.productsafety.gov.au/recalls/browse-all-recalls

We welcome your feedback:
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E. & O. E.

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