Panasonic Toughbook branded Computer Recall [Canada]

Canada FlagCanada/Ottawa: Panasonic Toughbook branded Computer Recall [Canada]Panasonic Canada Inc., a Mississauga, Ontario establishment, recalls an estimated 2023 Panasonic Toughbook branded Laptop Computers due to suspected battery ignition and consequential risk of fire, burn, injury and property damage, all serious health and safety hazards.


Direct link:

Additional information:
Health Canada/Santé Canada (“HCSC”) reports this recall involves certain Panasonic Toughbooks Laptop Computers from Model Series CF-SX2 and CF-C2.

These Laptop Computers, made to withstand above average physical abuse, including multiple falls and adverse weather conditions, were sold in a silver coloured finish. The Computer’s model number can be found near the bottom left-hand corner of the monitor screen, as follows:

  • Model CF-SX2 Panasonic Toughbook Laptop Computers, an estimated 300 units were sold in Canada
  • Model CF-C2 Panasonic Toughbook Laptop Computers, an estimated 1723 units were sold in Canada

Please consult the photograph above for details of the product’s design and retail presentation. Additional images of the recalled Laptop Computers can be found on the Web site above.

==> No barcodes, UPCs, item numbers or other identification numbers were listed with this recall notification.

According to Health Canada, the Laptop’s battery may spontaneously ignite during charging operation or after the battery is fully charged, resulting in a fire hazard.

If you believe you have purchased or have in your possession any of the recalled Panasonic Laptop Computers, please do not use them. Instead, kindly download the BIOS utility to your Toughbook CF-SX2 Series and/or CF-C2 Series Laptop Computer from the Panasonic Canada Web site, to enable the “ECO/High Temp Laptop” mode. The company says this update will reduce the risk of battery ignition.

Panasonic Canada will also be providing a Toughbook software update at the end of May 2018, that will diagnose and control the state of the battery to avoid battery ignition. Panasonic says this Toughbook battery correction does not require battery replacements.

If you have any questions about this recall notification, please contact Panasonic Canada toll-free at 1-800-668-8386 from 9:00 AM to 5:00 PM, Eastern Standard Time, Monday to Friday. Alternatively, you can visit the company’s Web site at, its support Web site at or by e-mail at

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form available here:

Please note: the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

==> To see other recalls and notifications caused by suspected faulty and/or dangerous Laptop Computers, please search for “computer” using the Search Box at the top of this page.

==> To see all recalls and notifications relating to Burn or Scald hazards, please search for “burn” using the Search Box at the top of this page.

==> To see all recalls and notifications relating to Fire, please search for “fire” using the Search Box at the top of this page.

==> To see other recalls and notifications for products manufactured, marketed and/or sold by Panasonic Canada Inc., please search for “Panasonic” using the Search Box at the top of this page.


More information about this recall:
HCSC ID number: RA-66748
Recalls Direct RIN: 10150-2018
Want to read more about this recall?
==> Please click on the links above to visit the originating site.
Want to read more about other recalls?
==> Please click on the links below.

General information:
More recalls? Back to the main Recalls Direct page:
About the Recalls Direct service:
Visit the Living Safely site:
Report an unsafe product you purchased in Canada [external: new window opens]:
Search for a recalled product on the Health Canada Web site [external: new window opens]:

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