HP Lithium Battery Recall [US, Canada & Mexico]


Canada FlagMexico FlagUS FlagUS/Washington, Canada/Ottawa & Mexico/Mexico City: HP Lithium Battery Recall [US, Canada & Mexico]Hewlett-Packard (“HP”) Inc. recalls an estimated 54,400 Lithium-Ion Batteries compatible with HP Notebook Computers and Mobile Workstations due to overheating and consequential fire, burn and property damage, all serious health and safety hazards.

CPSC: http://ht.ly/QG7Y30hJkuH; HCSC: http://ht.ly/SMD930hJkuS; PROFECO: http://ht.ly/ZArO30hJkbD

Direct US link: https://www.cpsc.gov/Recalls/2018/HP-Recalls-Batteries-for-Notebook-Computers-and-Mobile-Workstations-Due-to-Fire-and-Burn-Hazards#

Direct Canada link: http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2018/65510r-eng.php

Direct Mexico link (in Spanish): https://www.gob.mx/cms/uploads/attachment/file/187591/Alerta_4_Hewlett_Packard_ampliaci_n_de_alerta_27.2016_bater_as_de_litio_Panasonic_modelo_UR18650A_usadas_en_equipos_de_computo_HP.pdf

Additional information:
The US Consumer Product Safety Commission (“CPSC”) reports this recall involves Lithium-Ion Batteries for HP Notebook Computers and Mobile Workstations.

The recalled Batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The Batteries were also sold as accessories or replacement Batteries for the HP ZBook Studio G4 Mobile Workstation or for any of the products listed as follows:

  • HP11
  • HP ENVY m6
  • HP Pavilion x360
  • HP ZBook (17 G3, 17 G4 et Studio G3)
  • HP x360 310 G2
  • HP ProBook 64x (G2 et G3)
  • HP ProBook 65x (G2 et G3)
  • HP ZBook Studio G4

plus any of the following battery bar codes in the above products beginning with:

  • 6GAVV
  • 6EZPC
  • 6FDWN
  • 6EZZE
  • 6EZZF
  • 6EVXH
  • 6ETGL
  • 6FSRV
  • 6FWBF
  • 6FWBH

Please consult the photograph above for details of the product’s design and retail presentation. Additional images of the recalled Batteries are pictured on the Web site above.

==> No barcodes, UPCs, item numbers or other identification numbers were listed with this recall notification.

According to the CPSC, the recalled Batteries can overheat, posing a potential burn and fire hazard.

In the United States, HP has received eight (8) reports of Battery packs overheating, melting and/or charring, including three (3) reports of property damage totaling $4,500 with one (1) report of a minor injury involving a first degree burn to the hand. The company has not received any reports of incidents or injuries in Canada. In Mexico, however, the company has received one (1) report of its Batteries overheating with no reports of injuries.

If you believe you have purchased or have in your possession any of the recalled Batteries, please do not use it. Instead, please visit http://www.HP.com/go/batteryprogram2018 to see if your Battery is included in the recall and for instructions on how to enable “Battery Safety Mode” if your Battery is included in the recall.

The Web site provides owners with instructions on how to initiate the validation utility to check their battery and what to download if your Battery is included in the recall. These Batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.

Please note: this is a joint recall from the US Consumer Product Safety Commission (“CPSC”) and Health Canada (“HCSC”).

==> To see other recalls and notifications caused by suspected faulty and/or dangerous Computer Batteries, please search for “battery” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Burn hazards, please search for “burn” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to Fire hazards, please search for “fire” using the Search Box at the top of this page.

==> To see other recalls and notifications relating to products made, marketed and/or sold by Hewlett-Packard, please search for “HP” using the Search Box at the top of this page.

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More information about this recall:
CPSC recall number: 18-077
HCSC ID number: RA-65510
PROFECO alert number: Alerta No. 4/2017
Recalls Direct RIN: 9651-2018
Want to read more about this recall?

==> Please click on the links above to visit the originating site.
Want to read more about other recalls?
==> Please click on the links below.

General information:
More recalls? Back to the main Recalls Direct page:
==> http://www.RecallsDirect.com/
About the Recalls Direct service:
==> http://wp.me/P2bVty-2
Visit the Living Safely site:
==> http://www.LivingSafely.org/
Report an unsafe product you purchased in the United States [external: new window opens]:
==> https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx
Search for a recalled product on the US CPSC Web site [external: new window opens]:
==> https://www.cpsc.gov/Recalls/
Report an unsafe product you purchased in Canada [external: new window opens]:
==> http://www.hc-sc.gc.ca/cps-spc/advisories-avis/incident/index-eng.php
Search for a recalled product on the Health Canada Web site [external: new window opens]:
==> http://www.healthycanadians.gc.ca/recall-alert-rappel-avis/index-eng.php

We welcome your feedback:
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E. & O. E.

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