Panasonic Battery Recall Expands [US, Canada & Mexico]

Canada FlagMexico FlagUS FlagUS/Washington, Canada/Ottawa & Mexico/Mexico City: Panasonic Battery Pack Recall Expands [US, Canada & Mexico]Toshiba expands its existing recall of certain Panasonic Battery Packs used in Toshiba Laptop Computers to include an additional 102,000 Battery Packs due to risk of overheating and consequential burn and fire hazards. CPSC:; HCSC:; PROFECO:;

Direct US link:

Direct Canada link:

Direct Mexico link:

Additional information:
The US Consumer Product Safety Commission (“CPSC”) reports this expanded recall involves certain batch/lots of Panasonic Lithium-ion Battery Packs installed in 41 models of Toshiba Satellite laptops, including the Satellite models affected by the March 2016 recall.

Toshiba has expanded the number of Battery Packs for Laptop Computers to include those sold between June 2011 and November 2016.

  • The recalled Battery Packs also were sold separately and installed by Toshiba as part of a repair. Battery Packs included in this recall have part numbers that begin with “G71C (G71C*******”. Part numbers are printed directly on the Battery Pack. A complete list of Battery Pack part numbers included in this recall can be found on the firm’s Web site at

Please consult the photograph above for details of the product’s packaging, design and retail presentation.

==> No barcodes, UPCs, item numbers or other identification numbers were listed with this recall notification.

According to the CPSC, the lithium-ion Battery Packs can overheat, posing burn and fire hazards to users as well as those nearby. The firm has received five (5) reports of the Battery Packs overheating and melting, including one (1) additional report since the first recall announcement. No injuries have been reported.

If you believe you have purchased or have in your possession any of the recalled Laptop Batteries, please do not use them. Instead, go to the firm’s Web site and click on the “Battery Pack utility” link in the first shadowed box on the page.

You also perform a manual check using the laptop and Battery Pack’s model, part and serial numbers. If it is part of the recall, you should power off your laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement Battery Pack is received, you should use your laptop with AC power only. Do not use your computer with the recalled Battery in place.

Please note: this is a joint recall from the US Consumer Product Safety Commission (“CPSC”), Health Canada (“HCSC”) and the Mexico Recalls Service (“PROFECO”).

Please note: similar Battery Packs have been recalled for similar reasons, specifically Panasonic lithium-ion Battery Packs due to burn and fire hazards. To see all recalls and notifications related to this matter, please search for using the Search Box at the top of this page.

If you have any questions about this recall notification, please contact Toshiba America Information Systems toll-free at 1-866-224-1346 from 5 AM and 11 PM Pacific Time, or on the Web at online at or at and click on the “Consumer Notices” link under the Support heading at the bottom of the page.

==> To see all recalls and notifications relating to Fire, please search for “fire” using the Search Box at the top of this page.

==> To see all recalls and notifications relating to Computers, please search for “computers” using the Search Box at the top of this page.

Want to read more about this recall? Please click on the links above to visit the originating site.

Want to read more about other recalls? Please click on the links below


Additional information about this recall:
CPSC recall number: 17-064
HCSC ID number: RA-61666
PROFECO alert number: 1/2017
Recalls Direct RIN: 8093-2017
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