Johnson Health Tech Matrix ClimbMill Recall [US]

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US/Washington: Johnson Health Tech Matrix ClimbMill Recall [US]Johnson Health Tech recalls an estimated 10,500 Matrix ClimbMills Stair-Step Exercise Equipment due to control malfunction and consequential fall and injury hazards. CPSC:

Direct link:

Additional information:
The US Consumer Product Safety Commission (“CPSC”) reports this recall involves certain Matrix ClimbMill Stair-Step Exercisers in the following frame serial number ranges:

  • CS17111100102 to CS17120901766
  • CS21130800080 to CS21130500062
  • CS22130602881 to CS22130602863
  • CS23130800001 to CS23140703749
  • CS23B131100001 to CS23B140701050
  • CS24140700001 to CS24150702803
  • CS24C140800001 to CS24C150200900
  • CS24H150100001 to CS24H150500049

Please consult the photograph above for details of the product’s design and retail presentation. One (1) additional image of the recalled Stair-Step Exercisers can be found on the Web site above.

Only ClimbMills that have a right handgrip with the words “STOP” and “PAUSE” printed on them are included in this recall. The frame serial numbers are located on the bottom front of the base near the power switch. The ClimbMills are black and gray with Matrix printed on the side of the machine. These four-step exercise machines are used in commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools and municipal facilities.

==> No barcodes, UPCs, item numbers or other identification numbers were listed with this recall notification.

According to the CPSC, the stop/pause controls on the right handgrip can malfunction, posing fall and injury hazard. The company has received 19 reports of incidents involving the stop/pause handgrip malfunctioning, including eight (8) reports of injuries such as scrapes, bumps and a shoulder dislocation.

If you believe you have purchased or have in your possession any of the recalled Stair-Step Exercisers, please do not use them. Instead, kindly contact the company to arrange for a repair.

If you have any questions about this recall notification, please contact Johnson Health Tech toll-free at 1-866-218-3674 from 8:00 AM to 5:00 PM, Central Time, Monday to Friday. Alternatively, you can visit the company’s Web site at and click on the “Safety Notice” link at the bottom of the page for more information. You can also reach the company by e-mail at

==> To see all recalls and notifications relating to Fall hazards, please search for “fall” using the Search Box at the top of this page.

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Additional information about this recall:
CPSC recall number: 17-715
Recalls Direct RIN: 8044
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