Samsung Galaxy Note7 Smartphone Recall [US, Canada & Mexico]

Canada CFIA RecallFlag MexicoUS FlagUS/Washington, Canada/Ottawa & Mexico/Mexico City: 7592-samsunggalaxy-note7smartphonesSamsung recalls approximately 1,000,000 Galaxy Note7 Smartphones due to serious fire and burn hazards. CPSC:; HCSC:; PROFECO:;

Direct US link:

Direct Canada link:

Direct Mexico link [please note this is a link to a PDF]:

Additional information:
The US Consumer Product Safety Commission (“CPSC”) reports this recall involves all Samsung Galaxy Note7 Smartphones sold in the United States, Canada and Mexico before September 15, 2016.

The recalled Galaxy Note7 Smartphones have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. The brand, “Samsung” is printed on the top front of the phone and “Galaxy Note7” is printed on the back of the phone.

Please consult the photograph above for details of the product’s packaging, design and retail presentation. Additional images of the recalled Smartphones are pictured on the Web site above.

According to the CPSC, the lithium-ion battery sold with the Galaxy Note7 Smartphones can overheat and catch fire. This poses serious burn and eye injury hazards to consumers. Samsung has received 92 reports of the batteries overheating in the United States, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

If you believe you have purchased or have in your possession any of the recalled Smartphones, please do not use it.

==> To determine if your phone has been recalled, locate the International Mobile Equipment Identity number (“IMEI”) on the back of the phone or the packaging, and enter this IMEI into the online registration site or call Samsung toll-free at 1-844-365-6197.

If your Smartphone has been recalled or you suspect it has been recalled based on its purchase date, please power it down and carefully remove the battery from the device immediately. Kindly contact your wireless carrier, retail outlet or (depending on where you purchased your device) to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to for more details.

Some US-based wireless carriers include the following:

Carrier or Retailer  



AT&T 1-800-331-0500
Best Buy 1-888-237-7289
Sprint 1-888-211-4727
T-Mobile 1-844-275-9309
US Cellular 1-888-944-9400
Verizon 1-800-922-0204

Please note: the above URLs are supplied by the wireless carriers in question and as such, are subject to change without notice.

==> Important note: Do not carry the recalled Smartphone in your pocket nor with you in enclosed spaces such as in an airplane, car or boat.

If you have any questions about this recall notification, please contact your wireless carrier or place of purchase, Samsung toll-free at 1-844-365-6197 anytime or go online at

Please note: this is a joint recall from the US Consumer Product Safety Commission (“CPSC”) and Health Canada (“HCSC”).

==> To see all recalls and notifications relating to Lithium Ion Batteries, please search for “batteries” using the Search Box at the top of this page.

==> To see all recalls and notifications relating to Fires, please search for “fire” using the Search Box at the top of this page.

==> To see all recalls and notifications relating to Burns, please search for “burn” using the Search Box at the top of this page.

Want to read more about this recall? Please click on the links above to visit the originating site.

Want to read more about other recalls? Please click on the links below


Additional information about this recall:
CPSC recall number: 16-266
HCSC ID number: RA-60168
PROFECO alert number: 31/2016
Recalls Direct RIN: 7592-2016
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