Interlogix Panic Alarm Recall [Canada]

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Canada/Ottawa: 7498 - InterlogixPanicAlarmInterlogix recalls an estimated 2,500 Wireless Personal Panic Alarms due to operational failure hazard and consequential risk of non-communication in the event of an emergency. HCSC:

Direct link:

Additional information:
Health Canada/Santé Canada (“HCSC”) reports this recall involves certain Interlogix Wireless Personal Panic Devices, models TX-4200-01-1 (white in color with a UPC of 7-82136-72342-7) and TX-4200-01-2 (black in color with a UPC of 7-82136-72343-4).

The recalled Panic Alarms consist of a wrist band or necklace device used to activate a security control panel alert in the event of a personal emergency or injury. The face of the device contains a large square button with two small LED lights, one on each side of the button.

Operationally, these wristband or necklace Panic Alarms transmit a signal to a nearby security system control panel within range. When the Help Button is pressed by the wearer during an emergency, the device signals the security panel, which, in turn, is programmed to contact a remote monitoring station and/or trigger auxiliary alarms. The Alarms are sold as an optional accessory to professionally installed security systems.

Please consult the photograph above for details of the product’s packaging, design and retail presentation. Additional variations of the recalled Panic Alarms are pictured on the Web site above.

According to Health Canada, under certain operating circumstances the Wireless Personal Panic Alarm may malfunction, creating a situation in which the device may not communicate with the in-house security panel. This defect would result in the device not functioning during an emergency and the inability of the wearer to summon medical help or other assistance if needed.

While Health Canada has not received any reports of consumer incidents or injuries to Canadians relating to the failure of this product in Canada, Interlogix has received five (5) reports of the device failure to operate after installation in Canada. No injuries have been reported.

If you believe you have purchased or have in your possession any of the recalled Personal Panic Alarms, please do not rely on their ability to summon help during an emergency. Instead, kindly contact your security system installer or alarm monitoring company regarding a free replacement of device.

In the interim, Interlogix says you may continue to use the recalled device but should closely monitor the situation to ensure the Alarm is working properly. When the malfunction occurs, two (2) red LED lights on either side of the Panic Button will remain lit to signal that the device is no longer working and will not transmit an alarm if pressed.

If you have any questions about this recall notification, please contact Interlogix at 1-855-286-8889 (please select Option 1 on the phone software). Alternatively, you can e-mail the company at

Please note: the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Want to read more about this recall? Please click on the links above to visit the originating site.

Want to read more about other recalls? Please click on the links below.


Additional information about this recall:
HCSC ID number: RA-59170
Recalls Direct RIN: 7498-2016
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