Dexcom Glucose Monitor Receiver Recall [Australia]

Australia ACCC RecallAustralia/Canberra:6894 - DexcomGlucoseMonitorReceivers Emergo Australia recalls certain batch/lots of Dexcom Continuous Glucose Monitor Receivers due to possible operational failure of the audible alarms, a serious health and safety hazard. ACCC:

Direct link:

Additional information:
The Australian Competition & Consumer Commission (“ACCC”) reports the following Glucose Monitor Receivers are subject to this recall:

  • Dexcom G4 Platinum Receiver, part number MT20649-2
  • Dexcom G5 Receiver, part number MT22719-2

Please consult the photograph above for details of the food’s packaging, design and retail presentation. One (1) additional variation of the recalled products are pictured on the Web site above.

According to the ACCC, there is a possibility that the audible alarms may not work. Consumers who rely solely on hearing audible alarms or alerts could potentially experience a severe hypoglycemic (low blood glucose) or hyperglycemic (high blood glucose) event.

If you have one of the potentially affected models, you should check if the alarms and alerts are functioning properly by following the instructions listed in the Instructions for “Use for your Device”. Emergo Australia advises that such testing should be undertaken periodically, particularly if the Receiver gets wet or is dropped.

If your Receiver’s audible alarms and alerts are not functioning properly, or if you have any questions regarding this issue, contact the local distributor Australasian Medical and Scientific toll free on 1300 851 05 or email sends e-mail) for device replacement and/or advice.

Want to read more about this recall? Please click on the links above to visit the originating site.

Want to read more about other recalls? Please click on the links below


Additional information about this recall:
ACCC PRA number: 2016/15291
Recalls Direct RIN: 6887-2016
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