Lutron Electronics Roller Shade Recall [US & Canada]

Canada FlagUS FlagUS/Washington & Canada/Ottawa: Lutron Electronics Roller Shade Recall [US & Canada]Lutron Electronics recalls an estimated 35,000 Roller Shades due to impact hazard. CPSC:; HCSC:

Direct US link:

Direct Canada link:

Additional information:
The US Consumer Product Safety Commission (“CPSC”) reports this recall involves custom-ordered made-to-measure Serena and Sivoia QS Triathlon roller shades with the following model numbers:

  • QSFRJ-S2A13-B
  • QSFRJ-S2A13-BN
  • QSFRJ-S2A13-PS
  • SYRJ-S2A13-B
  • SYRJ-S2A13-BN
  • SYRJ-S2A13-PS
  • SYRJ-S2A13-PSN
  • SMR-S2A13
  • SMR-S2A13-N

The model numbers are printed on a white label located on the Window Shades’ battery rail, the equivalent support backbone for plug-in & manual Shades, or on the inside of the shade fabric wrapped head rail or valance (fascia).

The recalled Window Shades have the following date codes: W45 – Y46. These codes can also be found on the white label on the side of the head rail. The letter represents the year and the number represents that week of the year (W = 2013, X = 2014, Y = 2015).

For example, the code Y46 is for the manufacturing week ending on Friday 11/13/2015. The label on affected shades also contains a product family name at the top of the label – either “Serena” or “Sivoia QS Triathlon”. The majority of the Window Shades are battery-operated and controlled by a Lutron remote control. Some of the models are plug-in and some are manual. All of the models are cordless.

Please consult the photograph above for details of the product’s packaging, design and retail presentation. An additional image is pictured on the Web site above.

According to the CPSC, the recalled Window Shades can become dislodged from their brackets and fall, posing an impact hazard. Lutron Electronics has received 36 reports of incidents of shades falling from mounting brackets. No injuries have been reported.

If you believe you have purchased or have in your possession any of the recalled Window Shades, please do not use them. Instead, kindly return the product to the store where you purchased it for a full refund.

If you have any questions about this recall notification, please contact Lutron Electronics toll-free at 1-844-478-2033 from 8:00 AM to 5:00 PM, Eastern Standard Time, Monday to Friday. Alternatively, you can visit the company’s Web site at for more information.

Please note: this is a joint recall from the US Consumer Product Safety Commission (“CPSC”) and Health Canada (“HCSC”).

Want to read more about this recall? Please click on the links above to visit the originating site.

Want to read more about other recalls? Please click on the links below


Additional information about this recall:
CPSC recall number: 16-091
HCSC ID number: RA-56876
Recalls Direct RIN: 6709-2016
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