Tyco PowerSeries Keypad & Panel Recall [Canada]


Canada CFIA RecallCanada/Ottawa: Tyco PowerSeries Keypad & Control Panel Recall [Canada]Tyco Safety Products Canada recalls an estimated 8,107 DSC PowerSeries Neo Security Keypads and Control Panels due to operational failure hazard. HCSC: http://ht.ly/QgXxY

Direct link: http://www.healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2015/54148r-eng.php

Additional information:
Health Canada/Santé Canada (“HCSC”) reports the following Security Keypads and Control Panels are subject to this recall:

  • Model Number: HSM2108; Manufacture Date Range: March 2014 to December 2014; Serial Number Range: 1800000F to 18001703
  • Model Number: HSM2208; Manufacture Date Range: March 2014 to December 2014; Serial Number Range: 28000007 to 280002E8
  • Model Number: HSM2300; Manufacture Date Range: March 2014 to December 2014; Serial Number Range: 30000007 to 300003E0
  • Model Number: HSM2204; Manufacture Date Range: May 2014 to December 2014; Serial Number Range: 24000007 to 240006BC
  • Model Number: HSM2HOST9; Manufacture Date Range: June 2014 to December 2014; Serial Number Range: 2414326890 to 3014196593
  • Model Number: HS2ICN; Manufacture Date Range: June 2014 to January 2015; Serial Number Range: 510003DE to 510014BF
  • Model Number: HS2ICNENG; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 51000004 to 51000B60
  • Model Number: HS2ICNP; Manufacture Date Range: September 2014 to January 2015; Serial Number Range: 530001EC to 5300021F
  • Model Number: HS2ICNPENG; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 53000041 to 53000183
  • Model Number: HS2ICNRF9; Manufacture Date Range: June 2014 to January 2015; Serial Number Range: 5A000191 to 5A000FB3
  • Model Number: HSICNRF9ENG; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 5A000004 to 5A000F1A
  • Model Number: HS2ICNRFP9; Manufacture Date Range: August 2014 to January 2015; Serial Number Range: 5C0000F4 to 5C00011E
  • Model Number: HS2ICNRFP9ENG; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 5C000006 to 5C0000F2
  • Model Number: HS2LCD; Manufacture Date Range: June 2014 to January 2015; Serial Number Range: 50000412 to 50001BFA1
  • Model Number: HS2LCDENG; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 50000001 to 50001D62
  • Model Number: HS2LCDP; Manufacture Date Range: July 2014 to January 2015; Serial Number Range: 52000160 to 5200033F
  • Model Number: HS2LCDPENG; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 52000073 to 52000313
  • Model Number: HS2LCDRF9; Manufacture Date Range: June 2014 to January 2015; Serial Number Range: 59000559 to 5900149D
  • Model Number: HS2LCDRF9ENG; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 59000001 to 5900143D
  • Model Number: HS2LCDRFP9; Manufacture Date Range: June 2014 to January 2015; Serial Number Range: 5B0001CB to 5B0003E1
  • Model Number: HS2LCDRFP9ENG; Manufacture Date Range: May 2015 to January 2015; Serial Number Range: 5B00014A to 5B00037A
  • Model Number: HS2LED; Manufacture Date Range: June 2014 to January 2015; Serial Number Range: 560000FC to 56000884
  • Model Number: HS2LEDENG; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 56000010 to 560006FD
  • Model Number: HS32-119; Manufacture Date Range: June 2014 to January 2015; Serial Number Range: 5A000191 to 5A000FB3
  • Model Number: HS32-19CP01; Manufacture Date Range: June 2014 to January 2015; Serial Number Range: 5A000191 to 5A000FB3
  • Model Number: HS32-412HC; Manufacture Date Range: June 2014 to January 2015; Serial Number Range: 510003DE to 510014BF
  • Model Number: HS32-412TLHC; Manufacture Date Range: June 2014 to January 2015; Serial Number Range: 510003DE to 510014BF
  • Model Number: HS16-412C; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 51000004 to 51000B60
  • Model Number: HS16-419C; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 59000001 to 5900143D
  • Model Number: HS16-419CFRE; Manufacture Date Range: June 2014 to January 2015; Serial Number Range: 59000559 to 5900149D
  • Model Number: HS16-421C; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 5A000004 to 5A000F1A
  • Model Number: HS16-421CFRE; Manufacture Date Range: June 2014 to January 2015; Serial Number Range: 5A000191 to 5A000FB3
  • Model Number: HS2032CLC2SPA; Manufacture Date Range: June 2014 to January 2015; Serial Number Range: 510003DE to 510014BF
  • Model Number: HS32-219; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 59000001 to 5900143D
  • Model Number: HS32-219CP01; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 59000001 to 5900143D
  • Model Number: HS32-51; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 50000001 to 50001D62
  • Model Number: HS32-51CP01; Manufacture Date Range: May 2014 to January 2015; Serial Number Range: 50000001 to 50001D62

Please consult the photograph above for details of the product’s packaging, design and retail presentation. Additional variations of the recalled products are pictured on the Web site above.

According to Health Canada, Tyco Safety Products Canada has become aware of an issue affecting Version 1.0 of certain DSC PowerSeries Neo intrusion Security System Keypads and Control Panels used in residential and small business installations.

The issue involves a potential system malfunction that can occur when a system component (motion detector, window/door sensor, smoke/carbon monoxide detector or other system component) sends a signal to a PowerSeries Neo module that becomes corrupted. Such a signal can become corrupted for a number of reasons, including power surges and other electrical interference.

In such event, if there is a corrupted message generated, there is a chance that the Panel will lose communication with the connected devices and not show a local trouble. The resulting effect is that any alarm signals sent by any security devices or smoke or carbon monoxide detectors connected to the Module would not be communicated to the System Alarm Panel, and therefore would not be subsequently communicated to an alarm monitoring company that was monitoring the security system.

Any smoke and carbon monoxide detectors connected to the system, however, will remain functional locally, and will sound a local alarm if an alarm condition or event occurs.

Neither Health Canada nor Tyco Safety Products Canada Ltd. has received any reports of consumer incidents or injuries related to the use of this product.

If you believe you have purchased or have in your possession the recalled Keypads and Control Panels, please do not use them. Instead, kindly contact your alarm dealer, installer, distributor or contact DSC to receive instructions for repair of their panel.

If you have any questions about this recall notification, please contact the company at 1-800-387-3630, 8:30 AM to 5 PM, Eastern Standard Time, Monday to Friday.

___________________________________________________________

Additional information about this recall:
HCSC ID number: RA-54148
Recalls Direct RIN: 5635-2015
More recalls? Back to the main Recalls Direct page: http://www.RecallsDirect.com/
About the Recalls Direct service: http://wp.me/P2bVty-2
Visit the Living Safely site: http://www.LivingSafely.org/
E. & O. E.

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